Standard instructions for withdrawing

Information relating to exercising the right of withdrawal
Standard instructions for withdrawing
- pursuant to article 49, paragraph 4 of Italian Legislative Decree no. 206/2005 -

Right of withdrawal
You are entitled to withdraw from the contract within 14 days, without providing any reason.
The withdrawal period lapses after 14 days from the day on which you or a third party, other than the appointed carrier, takes physical possession of the goods. It should be noted that if the sales contract refers to multiple items ordered in one single order and delivered separately, the time period within which to exercise the right of withdrawal shall lapse after 14 days from the day on which you or a third party, other than the carrier, takes physical possession of the last item.
To exercise the right of withdrawal, you are obliged to notify SBS S.p.A., with registered offices at Via Circonvallazione [no street number], 28010 Miasino (NO), Italy (tel. +39-0322-980909 - fax +39-0322-980910 - e-mail info@sbsmobile.it), of your decision to withdraw from this contract via an explicit declaration to this effect (for example, letter sent by post, fax or e-mail). The attached standard withdrawal form may be used for this purpose, but it is not mandatory. You may also fill in and email the withdrawal form available on our website store.sbsmobile.com under the “Returns Goods” section. Should you choose this option, we shall immediately send you confirmation of receipt of the withdrawal on a durable medium (via email).
To comply with the withdrawal deadline, you need to send the notification relating to exercising the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal
Should you withdraw from the contract, you shall be refunded all the payments made to us, including the delivery costs, without undue delay and, in any case, not later than 14 days from the day on which we are notified of your decision to withdraw from this contract. The refunds shall be made using the same method of payment you used for the initial transaction, unless you have specifically agreed otherwise with SBS S.p.A.; in any event, you shall not incur any cost as a consequence of the refund.
For the return of products purchased on our website, you are asked to use the couriers appointed by SBS S.p.A. (all the information is contained on the returns form available on the SBS site). The procedures and timing for the return of products to SBS S.p.A., Via Circonvallazione [no street number], 28010 Miasino (NO), Italy, must be agreed directly with SBS S.p.A. In any case, you are asked to return the goods with undue delay and within 14 days from the notification of your withdrawal from this contract. The deadline is adhered to if you send back the goods prior to the expiry of the 14 day period.
Please note that if you use a courier appointed by SBS, the transport costs for return of the products shall be borne by us in full. However, if you do not use a courier appointed by SBS (you are free to use other couriers), you shall be responsible both for the proof of return of the products and the expenses relating to the return. In the case of the latter, SBS S.p.A. may suspend the refund of the payments collected until the goods are received.
You shall only be responsible for the reduction in items' value resulting from the item being handled for purposes other than those necessary to establish the nature, the features and functioning of the items.

Download the form for withdrawal